Several mammoth test and diagnostic sessions later including crawling on the floor and plugging an old Linux laptop directly into the fibre optic transceiver (needed a wired ethernet connection and new slimline laptops often don't have one), and running followup tests the next day, we seem to have a fast and stable connection.
It's actually quite a bit faster than shown above, the screenshot is from an Android tablet, never the fastest device.
So, moral of the story, make sure you have a device with an ethernet port AND a spare ethernet cable in case you need to play at being a technician.
I do wonder what people who are not technically astute do...
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