Tuesday, 2 October 2012

A plug for Rohan ...

When we lived in York ( nearly ten years ago now) we had a soft spot for Rohan and their slightly geeky outdoor gear and fleeces.

Some of it was so well made that we still have some of it, including an old biking top that's definitely seen better days.

About six weeks ago we bought some Rohan gear for the first time in a decade. Service was excellent and the stuff arrived DHL in under a week.

But that's not why I'm plugging them.

Last weekend, we ordered some more gear.  And for some reason their website barfed on the order, holding the shopping basket contents and not passing the order through.

So, while we were fairly sure, nothing bad would happen we emailed them to report our problems.

And very nicely they called us yesterday evening from their UK office, to ask us if we wanted to go through with the order. They were cheerful and happy about it, and when they asked for a credit card and I had to fumble for it, I apologised for the delay and said we were at home watching the ABC news they said they'd googled for the time before calling us to make sure that they were calling at s sensible time.

Given that I've been woken up before now by everyone from the General Register Office Scotland on through various online retailers they definitely get a star, not just for excellent and helpful customer service but for taking the time to check the time in Canberra before calling ....

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